As all items created in our studio are DIY and handmade, please read our policy carefully before participating in any activities.

Change of mind

• We do not accept returns or exchanges due to change of mind.

 Decoden Phone Cases

Decoden phone cases may only be eligible for exchange or redo under the following conditions:

• Incorrect phone case size due to staff error

We will not provide a redo or exchange if the incorrect phone model or size was provided by the customer at the time of booking or in-store confirmation.

Additional conditions apply:

• The original phone case must be brought back.
• No exchange or redo will be offered without the existing item.
• No exchange or redo will be provided if there are any signs of usage on the phone case.

Decoden Drying Time

• All decoden activities require at least 3-4 days to fully dry.
• We do not provide refunds or exchanges if the item is touched, damaged, or altered before fully drying.

 Fluid Bear

• Colours may vary slightly after drying due to the nature of fluid art.
• We do not offer refunds or exchanges for slight colour differences.
• Please do not place finished products under heat or direct sunlight, as this will affect the final outcome.

Pickup & Completion Confirmation

• Please carefully check your finished items upon completion or on the day of pickup.
• Any issues or concerns should be discussed with our staff on the same day.